Outsourcing your Telecommunications Service needs

In any organization telecommunications service forms a key business tool. Therefore, when you need to make changes to your existing infrastructure, you need a rapid, professional response to ensure your business continues to operate smoothly.

In most organizations, it is not cost effective to employ a specialist Telecommunications Manager. However, with Paradise Communications outsourced telecommunications management services, you can get all the benefits of expert management of your telecommunications hardware and services, without the high costs of employing a Dedicated Telecoms Manager.

In recent years, the information technology (IT) and Telecommunications department's visibility have increased as a critical and integral component in support of an organization's overall strategic direction.  Paradise Communications has the expertise to evaluate the effectiveness of current IT operations and develop initiatives to align the IT and telecommunications department with the business organization as a whole.  In addition, increased service expectations and reliance on systems, as well as the challenges of recruitment and retention of technical resources, have prompted our clients to consider outsourcing some or all of their IT services. 

Some of the Services offered include:

• IT and Telecommunications Consulting

• System Design

• Network Specification & Implementation Management

• Project Management

• Assessments and audits.

• Service-level definitions.

• Department processes and work flow design.

• Help desk and customer service design and implementation.

• Project planning and management.

• Outsourcing vendor analyses and due diligence.

• Outsourcing transition planning and vendor management.

Through our demonstrated expertise with the IT and Telecommunications systems and services, which are critical in sustaining our clients, their employees and their customers, we can provide structure and proven methodologies for:

• System strategy, assessments, and requirements definition.

• Vendor analysis and selection.

• Contract negotiations and pricing evaluations.

• Implementation support, system design, and systems integration design.

• Business process and work flow development.

• Implementation project management.

An experienced Consultant will be assigned to manage your company’s IT and telecommunications services, we will review your systems and services and keep an up to date database of all relevant information.

We can provide your with support and service to meet your IT and telecommunications needs.  We will work out a program that best meet your needs and work with your staff on an ongoing service program if you wish.  You or your staff, can contact us at any time should you have any questions or queries relating to telecommunications service or should you wish to make any changes, add new extensions or lines, set up new features, or change system programming.

You tell us what you need and we arrange everything, from dealing with your carrier, to liaising with your telephone system maintainer we can even arrange the supply of new telephones and other consumables from a specialist distributor if you wish.

Our Consultant will also visit site on a regular basis to review all aspects of your IT and Telecommunications services with you.