Telecommunications Needs Assessment

With the tremendous change in available technology today coupled with the various & solutions& offered by a myriad of companies, many organizations feel overwhelmed with the choices for their telecommunications needs.  Paradise Communications understands this frustration. Paradise Communications works with client organizations to determine the best manner in which to proceed with technology choices, network arrangements and simple communications options. 

Paradise Communications understands that the best manner in which to determine a client's telecommunications direction is to conduct a full needs assessment. The results of such will fully answer such questions as:

• Do we need to replace our current PBX or Voice Mail systems?

• What do I do now that our current contract for services is expiring?

• Should I renew my Centrex contract?

• What new technology is available to meet our needs?

• What is the cost of the new technology we may need?

• How can I ensure that we are using our systems to the best advantage?

• How to I communicate with my branch offices more effectively?

• Is there a better way to use our current systems?

• How do I proceed to take advantage of what is on the market today?

• How to I use new technology to compete in my industry?

Paradise Communications can answer those questions by providing a complete assessment of your telecommunications needs. Starting with end user interviews, Paradise Communications will ensure that all recommendations are compliant with your unique operation and future plans. The result of this assessment will clearly determine your technology direction whether it be to optimize existing systems, add peripheral systems or conduct a complete replacement of current systems with more productive technology.

The results of a complete needs analysis will allow your organization to make sound decisions on the future of your present telecommunications systems as well as allow for full strategic planning into the future.

• Understand your company's business requirements

• Inventory/document the current system (if any)

• Review current local, long distance and international usage

• Interview key users of the proposed system to determine functional needs and anticipated growth

• Identify appropriate technologies (call center, voice mail, interactive voice response systems) and prepare a technology recommendation

• Develop a migration plan to incorporate these technologies

• Prepare a requirements document

• Present the document to your company management for approval

• Prepare bid specification or RFP

• Identify viable vendors

• Distribute proposal request document

• Perform response evaluation

• Document evaluation results

System Implementation

Implementation requires Project Management, communication and documentation skills and can include some or all of the following activities:

• Specify equipment room HVAC and power requirements

• Order required wide-area network trunking

• Coordinate, schedule & monitor the installation of trunking

• Specify cabling/wiring requirements

• Manage the system installation process

• Coordinate user/administrator training

• Supervise the system acceptance process